Tier 3: AI Operations Partner
Tier 3: AI Operations Partner
Ongoing ownership, monitoring, and optimisation of your automation layer.
Tier 3 is where you stop being just the builder and become an operator level partner who owns the automation layer, keeps it healthy, and improves it as the business evolves.
What Tier 3 is
Tier 3 is an operational partnership. You own the automation stack on behalf of the client without becoming an employee.
- You monitor key workflows and system health
- You resolve failures and edge cases
- You identify and implement incremental improvements
- You absorb complexity so the team can focus on running the business
What Tier 3 is not
To maintain clear expectations and operational focus, Tier 3 has defined boundaries.
- Not a generic helpdesk
- Not unlimited feature requests
- Not open ended build work for free
- Not abstract consulting without operational responsibility
What you own in Tier 3
- Workflow monitoring across intake, booking, routing, follow ups, and reporting
- Error detection, triage, and resolution
- Incremental optimisation based on real world usage and metrics
- New automation where justified by value, agreed in advance
- Priority support for issues that block operations
- Quarterly operational reviews and system health reports
Where Tier 3 applies
- Lead intake flows and enquiry handling
- Booking and scheduling systems
- Cross tool integrations and routing logic
- Reporting, dashboards, and missed opportunity tracking
Pricing model
- Monthly fee: fifteen hundred to three thousand five hundred pounds, depending on complexity and number of workflows under management
- Minimum term: three or six months so improvements can compound
- Clear scope of what is included month to month
Who Tier 3 is for
- Multi location service businesses with high enquiry volume where failures mean real revenue loss
- Founder led SaaS, agencies, and service teams that are too small for an internal operations team but too busy to babysit automations
- Growing businesses running on a mix of email, spreadsheets, and chat tools where the founder still approves everything
Why Tier 3 exists
Systems decay over time, tools change, and small failures stack into big problems unless someone owns the automation layer. Tier 3 exists to make sure automations keep working, keep improving, and do not quietly break as the business scales.
How it connects to the other tiers
Tier 1 proves automation works, Tier 2 builds the system, Tier 3 keeps it alive and improving.