Tier 2: Automation System Build

What Tier 2 is

Tier 2 positions automation as infrastructure, not tactics.

• Turns one off fixes into a coherent system
• Connects multiple workflows with shared data and logic
• Clarifies ownership and monitoring so the system is not fragile

What Tier 2 is not

To maintain focus and reliability, Tier 2 has clear boundaries.

• Not an open ended retainer
• Not experimental or tool chasing
• Not a set of unconnected zaps or scripts

When Tier 2 makes sense

• You have completed a successful Tier 1 sprint
• Multiple workflows still operate independently and rely on people to glue them together
• Reliability now matters more than speed of experimentation
• Admin work is spread across tools, inboxes, and people

What we build

• Multiple interconnected workflows covering intake, booking, routing, follow ups, and reporting
• Shared automation logic and data structures
• AI assistants where they directly replace repetitive people hours
• Human fallback and clear failure modes
• Monitoring, alerts, and basic dashboards
• Documentation and onboarding material for staff

Delivery framework

1. 1

   System wide workflow inventory and mapping

2. 2

   Architecture and data model design

3. 3

   Build and integration across tools and platforms

4. 4

   Testing, failure simulation, and resilience checks

5. 5

   Deployment, staff onboarding, and handover

What changes for the client

• Consistent handling of enquiries and bookings across the team
• Less reliance on individual staff for operations knowledge
• Clear owners for the automation layer
• Ability to grow revenue without immediately adding headcount

Pricing and timeline

• Guide fee: three thousand to ten thousand pounds, depending on scope and number of workflows
• Typical delivery: four to eight weeks
• Fixed scope and milestones agreed upfront

How Tier 2 fits with the other tiers

Tier 1 proves value. Tier 2 builds the system. Tier 3 keeps it healthy as the business grows.